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TERMS & CONDITIONS
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Customer Care
At Rivenzale Ridge, we deeply value the relationships we build with each of our buyers. If you have questions or concerns, please reach out to us via email, private or direct message through our social media, or phone, and we will be sure to get back with you as soon as we can. While we do not offer refunds or exchanges, we do care about the quality of our products and the satisfaction of our valued buyers. See our SHIPPING & RETURNS page for specific policy information.
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Privacy & Safety
We may collect and store names, phone numbers, email addresses, and social media contact information in order to better serve our customers. This information is stored on encrypted devices, and locked behind password and pin number protections. Your privacy is of the highest importance to your Rivenzale Ridge, so we do not disclose any information for any third parties except as required by legal obligation.
All electronic payments are handled using magstrip card readers and by software developed and provided by Square Inc. to ensure your data is protected. Security is built into these products from the ground up. We use Square's best-in-class tools and teams dedicated 24/7 to preventing fraud, hacking, and data breaches. Square Inc. follows industry requirements that keep your data safe. We never have access to your past payment information, so you are protected.
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Wholesale Inquiries
We are a small family farm, but we do our best to accommodate all large order requests. Wholesale pricing may be available for purchases exceeding five animals based on our breeding schedule. For a quote, please reach out to Rivenzale Ridge via email at RivenzaleRidge@gmail.com to discuss any specific needs or requests. We are typically able to respond to these requests within 48 hours, but please allow 3-5 business days for response.
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Accepted Payment Methods:
- Credit / Debit Cards
- Cash
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